E.ON - Making energy effortless

We created effortless experiences for E.ON customers across all digital platforms.

Redefining engagement

E.ON had a vision – to move from functional utility supplier to genuinely helpful energy partner to their customers. We were appointed to create and implement this long term strategic vision across channels and audiences.

Personalising experiences

From implementing a considered relationship between website and app, through to the strategic framework that kicks-started innovative utilities and peer-to-peer support, we devised the simplest action paths and surfaced relevant content to ensure an effortless experience for E.ON customers.

Personalising experiences

From implementing a considered relationship between website and app, through to the strategic framework that kicks-started innovative utilities and peer-to-peer support, we devised the simplest action paths and surfaced relevant content to ensure an effortless experience for E.ON customers.

Increasing commitment

E.ON are now a customer-first business. The new websites, tools and services we’ve devised make the ‘have to’ tasks simple and allow for greater channel resolution. But we don’t rest on our laurels – we know our role is ongoing and we’re constantly looking for new ways to innovate and make interactions better for customers.

41

Private views

17

Countries

4

Continents